What this feature is
This is your reputation management and smart review response system.
It pulls in reviews from major platforms like Google and Yelp into one place, helps you see what clients are saying, and drafts thoughtful replies in your style—so your online reputation is actively managed instead of left to chance.
What it does (and why it matters)
In esthetics, clients are trusting you with their face and body. Reviews are often the first thing new clients check before they ever visit your website or Instagram profile.
This feature matters because it:
Finds new reviews quickly, so you’re never the last to know.
Drafts context‑aware responses that match your tone and brand.
Helps you respond to both praise and problems in a way that builds trust.
When your reviews are visible, professional, and consistently replied to, new clients feel safer choosing you—and existing clients feel heard and valued.
Who it’s for
Solo estheticians and new grads who don’t have time to constantly check every platform.
Busy studios and clinics where reviews arrive across multiple locations and profiles.
Nurse injectors and aesthetic RNs whose work is highly scrutinized and depends heavily on trust and social proof.
Multi‑location brands that need visibility across all locations and want consistent, high‑quality responses.
If you know reviews matter but struggle to keep up with them, this feature is for you.
Real‑world scenarios
Scenario 1 – Catching and replying to every Google review
A solo esthetician is booked solid and rarely checks Google.
The system alerts her when a new review appears.
It drafts a response in her warm, professional tone, referencing the specific service if possible.
She reviews, tweaks a line or two, and taps to post—staying present without losing hours.
Scenario 2 – Handling a less‑than‑perfect review
A clinic receives a 3‑star review about a wait time.
The platform highlights the review quickly, so the team can respond before it spreads.
It suggests a calm, empathetic reply that acknowledges the experience, thanks the client, and offers a path to resolution.
The response demonstrates professionalism to everyone reading—protecting the clinic’s reputation and sometimes even winning the client back.
Scenario 3 – Multi‑location oversight
A brand has three locations, all with separate review profiles.
Leadership sees all reviews in a single dashboard, with filters for location and rating.
They can ensure each review gets a thoughtful response and identify patterns—for example, if one location gets repeated praise or complaints about a specific aspect.
This helps guide training, service improvements, and recognition for teams doing an exceptional job.
Key features
Centralized review inbox for major platforms like Google and Yelp, so you’re not bouncing between tabs.
Smart, context‑aware reply suggestions that match your tone and can be approved or edited quickly.
Attribution and tagging, helping you understand which services, providers, or locations reviews refer to.
Priority alerts for new or lower‑star reviews, so you can respond before they damage trust.
Insights into trends, such as common compliments or recurring issues, to inform training and improvements.
Summary: Why this is special
Your reputation is one of your most valuable assets in esthetics—and it lives online whether you manage it or not. Most tools leave review monitoring to manual checks and rushed replies.
This system was purpose‑built for esthetics by founders with decades of enterprise software and advanced AI experience, the same level of thinking used by global beauty and skincare leaders.
That expertise now works quietly in the background for you—helping you:
See every review quickly.
Respond with grace, professionalism, and personality.
Turn public feedback into a living, breathing asset that attracts new clients and reassures existing ones.
You focus on delivering excellent results in the treatment room. This feature helps make sure the world sees—and trusts—that excellence online.
